Welcome to Vijay Nithi Support Centre. We value your banking relationship with us. We strive to satisfy your banking needs to the best of our abilities. However, if you still have any complaints please follow the steps mentioned below. We shall make best efforts to resolve the issue at the earliest.

The complainant may reach his/her base Branch using any of the channels mentioned below:

• Call the Branch
• Visit the Branch
• Write to the Branch
• Report unauthorised electronic transactions (transactions not done by you)
  

The Branch will respond to the complaint within 7 working days from the date of receiving the complaint. Written complaints received at Branch will be reported to Central Office by the Branch.

• E-mail at Feedback@vijaynithi.com
• Call Tel: 022-6189 0091
• Write to Grievance Redressal Cell, Vijay Nithi Private Limited., Central-Office, Marutagiri,Sonawala Road, Goregaon (E), Mumbai-400 063.

If the issue is related to EX-GRATIA and it is not resolved within 7 days of lodging a complaint, the complainant may mention previous complaint number and email to mohan.salian@vijaynithi.com for the purpose of escalation.

The complainant will receive a response within 7 working days of lodging the complaint with the Grievance Redressal Cell.

If the resolution provided by Bank's Grievance Redressal Cell does not meet the complainant's expectation, he/she may approach Bank's Principal Nodal Officer Mr. Girish Hoskote through any of the access channels mentioned below. The complaint number provided by Grievance Redressal Cell is required for escalating the issue to Principal Nodal Officer.

• E-mail us at NodalOfficer@vijaynithi.com
• Call 022-62849314
• Write to Principal Nodal Officer, Vijay Nithi Private Limited. Banking Operations Dept. Marutagiri, Central Office, Sonawala Road, Goregaon (E), Mumbai-400 063.

The complainant will receive a response within 7 working days of lodging complaint with the Principal Nodal Officer.

If after having followed steps mentioned in Part [A], [B] & [C] stated above, the issue still remains unresolved or if the complainant has not received response within 30 days of lodging the first complaint, he/she may approach the Banking Ombudsman appointed by the Reserve Bank of India.